Policies

Returns & exchanges

DEMO STOREFRONT — no real orders, payments or shipments. The policy below describes how a real TD Streetwear order would be handled; nothing on this storefront is actually shipped.

The short version

  • 14 days from delivery to start a return.
  • Unworn, unwashed, tags attached, in the original packaging.
  • Return shipping is paid by you unless the item arrived faulty or incorrect.
  • Refunds are issued to the original payment method within 5 working days of the return arriving.

How to start a return

  1. 01 Email us. Send the order reference and the item you want to return to support@tdstreetwear.com within 14 days of delivery. We will confirm and send a return address.
  2. 02 Pack it properly. Original packaging, all tags attached. A crumpled bag inside a box is fine; a folded-and-resealed polybag is not.
  3. 03 Send it back. Keep your receipt. Tracked delivery is strongly recommended — without it we cannot trace a parcel and cannot refund it.
  4. 04 Refund. We inspect on arrival and refund to the original payment method within five working days. You will get an email either way.

Exchanges

The fastest exchange is a return plus a new order — that way the size you want is not held up while a parcel travels back. If an item is sold out in your size, tell us and we will refund instead or hold a piece from the next run.

What we cannot accept

Worn or washed

Anything with signs of wear, deodorant marks, fading or a changed shape.

Tags removed

The swing tag must still be attached. We cannot verify the garment is otherwise unused without it.

Final sale

Pieces marked final sale at the point of purchase. Archive pieces are usually marked this way.

Custom artwork

Any Custom Studio piece. It is made to your specification and cannot be resold.

Faulty or incorrect items

If something arrives faulty, incorrectly sized, or simply not what you ordered, email us within 14 days with a photo and your order reference. We cover the return shipping and will replace or refund depending on what is faster for you. Manufacturing faults outside the 14-day window are still covered — contact us anyway.